Millions of projects have been created in Design Space, and every day we are adding more and more users and tens of thousands of projects. For the past year, we have had very few unscheduled outages and our systems have been very stable. In the past three weeks we have had a couple of outages for a few hours. We recognize that this is unacceptable to both you and us.
As a growing company, we have been upgrading our systems to scale for the increased activity and to get ready for hundreds of thousands of new users. In the process of these enhancements, we inadvertently introduced some issues that have resulted in a few unscheduled outages. We take this seriously and we understand that in addition to this being a creative passion, you also depend on our systems to meet your personal commitments.
We are working with our leading technology providers to identify the root cause. In the next few days, you may see a few more brief outages as we test different parts of our system. We will try to minimize these outages. We assure you that we are building a rock-solid infrastructure to help match our customers' growing needs.
Please accept our apology with a free 2-week extension to your trial subscription.
This additional 2-week subscription was added today, Tuesday, March 31, 2015.
If you would like to see how many days are left in your trial subscription, log in to Cricut.com, click on your name at the top right, and then choose "Subscription" at the bottom left. Your remaining days will display under the heading "Time Remaining."
We want to help you take full advantage of your extended subscription. A few ways to identify projects and images included in your subscription are:
- Projects: Go to the Design Space landing page at www.cricut.com/design and choose "In Subscription" from the menu in the upper right corner of the screen.
- Images: On the design screen, click "Insert Image." Open the Filters menu in the upper right corner (the funnel icon) and select "Subscription" under the Ownership section.
- Fonts: Once you've added text, select it and open the second menu in the Edit panel to view the list of fonts. Fonts that are yours or are part of subscription do not have a price next to them.
Please enjoy your extended subscription access!
Ashish Arora, CEO
Ashish Arora, CEO